After-sales service

Information

Do you have a problem with your product? Please fill in the after-sales service request form below.

So that we can deal with your request efficiently, we would be grateful if you could provide us with the following information:

- A photo of the product as a whole.
- A photo showing the problem.
- A photo of the serial number, which can be found on the product label or, for skis, near the binding.
- A photo of the proof of purchase.

As soon as we receive your request, our team will send these details to the brand, which will carry out an initial diagnosis. Our team will then get back to you to give you more details about how to proceed with your request.

Please wait for our return email before sending the faulty equipment.

At this stage, the products sent must not be damp, dirty or smelly, and must be in good condition.
If this instruction is not followed, there is a risk that the guarantee will be refused.