Terms and conditions of sale

1. Purpose

The purpose of these General Terms and Conditions of Sale is to define the legal relationship between the company “Speck-Sports” (hereinafter referred to as “Speck”) and any natural person of legal age or holding parental consent (hereinafter referred to as “The Customer”) who wishes to visit the website or make a purchase on the website www.speck-sports.com (hereinafter referred to as “The Site”).

Speck-Sports is a limited liability company (SARL) with a capital of €500,000, whose principal place of business is located at 77b rue des Vosges, 68620 Bitschwiller-lès-Thann, and whose business activity consists of the sale or rental of sports equipment. Speck-Sports is registered under SIRET No. 313 384 752 00017 in the Mulhouse Trade and Companies Register (RCS) and holds intra-Community VAT number FR04 313 384 752. Speck-Sports’ phone number is 03 89 37 09 07, and the contact email address is contact@speck-sports.com.

When placing an order, the customer acknowledges having read these General Terms and Conditions of Sale and declares that they accept them without reservation. The applicable General Terms and Conditions of Sale are those in effect on the website as of the date the customer confirms the order. Speck-Sports reserves the right to modify these General Terms and Conditions of Sale at any time.

Any dispute between Speck-Sports and another party is subject to French law. If an amicable resolution cannot be reached through a consumer mediator, the dispute will be brought before the Commercial Court of Mulhouse.

2. The Offer

The products offered for sale by Speck are described in writing and presented visually with the utmost accuracy. However, the products as shown in photographs may differ slightly from the products ordered.

Speck reserves the right to modify or remove any product offered on the website. The offer is valid while supplies last. However, product availability may depend on updates to the store’s inventory. Consequently, any confirmed order may contain an unavailable product. In such cases, Speck undertakes to notify the customer and issue a refund as soon as possible.

3. Prices

Prices are displayed on the website in euros, pounds sterling, or Swiss francs, including all applicable taxes in France. Additional taxes may apply depending on the country to which the product is shipped.

The prices in effect are those displayed in the basket at the time the order is placed. Speck reserves the right to change its prices at any time and without notice. However, price changes apply only to orders placed after such changes have taken effect. We regularly perform maintenance on the website, which may result in pricing errors. In such cases, the order cannot be fulfilled, and we will contact you to cancel the order as soon as possible.

Prices, including any promotional offers or discounts, are valid only for orders placed on the website.

Any order shipped outside the European Union and to French overseas departments and territories (DOM-TOM) will automatically be billed excluding taxes, except for orders delivered to the United Kingdom. Import formalities, customs duties, and any applicable taxes related to the delivery of an item outside the European Union and to the French overseas departments and territories (DOM-TOM) are the sole responsibility of the customer. These must be paid to the relevant authorities in the country of delivery. The customer is solely responsible for verifying the importability of the ordered products in accordance with the laws of the country of delivery. Speck-Sports is not obligated to verify or inform the customer of applicable customs duties and taxes. To determine these, Speck-Sports advises the customer to contact the relevant authorities in their country. Please note that by placing an order on the website, you are considered the official importer and are required to comply with all laws and regulations of the country where you will receive the goods. Cross-border shipments may be subject to opening and inspection by customs authorities. In the event of a return, the customer is also responsible for paying any duties and taxes.

4. Ordering

To place an order, the customer must be of legal age or have parental consent. The ordering process is as follows:

- Select items and add them to the basket

- The customer enters their personal information (last name, first name, date of birth, shipping address, email address) or creates/logs in to a customer account, if applicable

- Select a shipping method for the address provided by the customer (shipping options may vary depending on the product) and accept the terms and conditions of sale

- Select a payment method from those available to the customer (payment method options may vary depending on the country of delivery). A page will open redirecting the customer to the secure payment system, if applicable

- Speck confirms the order by sending an email and displaying a confirmation message on the website

Confirmation of the order is binding on the customer and constitutes an obligation to pay. The contract is not considered concluded until a confirmation email has been sent to the email address provided by the customer when entering their personal information or when creating an account. Ownership of the product is transferred once full payment of the product price has been made. Speck reserves the right to refuse to fulfill an order from a customer who has not paid for a previous order in full or in part, or with whom a payment dispute is still pending.

5. Payment

Speck offers various secure payment methods for orders. When the customer is in the basket, they can select a payment method immediately after entering their shipping information. Only payment methods compatible with the customer’s country of delivery are offered. A list of secure payment methods is available at the following link: https://www.speck-sports.com/fr/content/5-paiement-securise

5.1. Payment via Fintecture Instant Bank Transfer

The customer can pay for their purchase via a secure instant bank transfer through Fintecture, a payment institution authorized by the French Prudential Supervision and Resolution Authority (ACPR) under number 17248. This payment method is available only to customers residing in France, Spain, and Italy.

5.2. Payment by credit/debit card

Customers may pay for their purchase with a credit/debit card if the card is a Carte Bleue, Visa, or MasterCard. The total amount of the basket is charged to the card as soon as the order is confirmed. Transaction security is guaranteed by Monetico Paiement.

5.3 Payment via Apple Pay

Apple Pay is a fast and secure way to pay for your purchases directly through your iPhone, iPad, or Mac

5.4. Payment via PayPal

Customers can pay for their purchases using their PayPal account. This allows customers to avoid sharing their bank account information with Speck-Sports.

5.5. Payment via Amazon Pay

Customers can pay for their purchases through their Amazon account using Amazon Pay. This allows customers to avoid sharing their bank details with Speck-Sports.

5.5. Interest-Free Payment in 3 Installments with Cofidis

Our partner Cofidis offers a financing solution that allows customers to pay for purchases between €100 and €2,300 in three interest-free installments using a credit/debit card, subject to approval.

Conditions: This offer is available only to individuals (adults) residing in metropolitan France who hold a CB, Visa, or MasterCard credit/debit card issued by a French bank or a bank in a country bordering France. The credit/debit card must have an expiration date that extends beyond the selected financing term.

Cards requiring systematic authorization—including Electron, Maestro, Nickel, etc.—as well as virtual cards (e-cards), Indigo cards, and American Express cards are not accepted.

How to sign up: After completing their order, the customer must click the “Cofidis 3x interest-free” payment button. They will then be redirected to our partner’s website, which displays a detailed summary of their order along with their personalized financing offer.

The customer must then provide the requested information and review the terms and conditions for the installment payment plan they wish to enroll in. These terms are provided in PDF format so that the customer can read, print, and save them before accepting them.

The customer then confirms their electronic acceptance by checking the corresponding box. They acknowledge that this acceptance constitutes consent to enter into a contract and represents an irrevocable and unconditional acceptance of the product’s terms and conditions.

Unless proven otherwise, the data recorded by Cofidis constitutes proof of all transactions between the customer and Cofidis.

If the customer requests a financing solution offered by Cofidis, the information related to their order will be forwarded to Cofidis, which will use it to review their application and, if applicable, to grant, manage, and collect the loan.

Cofidis reserves the right to accept or reject the request for financing in 3 installments.

How it works: Payment in 3 installments using a credit/debit card allows you to pay for an order placed on our e-commerce site as follows:

• a mandatory down payment, debited on the day the order is confirmed;

• two monthly installments, each corresponding to one-third of the order amount, debited 30 and 60 days after the first payment.

For payment in 3 installments with no fees, the financing cost is 0% of the total order amount.

Example: for a purchase of €150, an initial payment of €50, followed by two monthly installments of €50. Loan term of 2 months at a fixed APR of 0%. Financing cost: €0.

6. Delivery

Once the order is confirmed, the products are delivered to the shipping address provided by the customer during the checkout process. If there is an error in the shipping information, the customer must notify customer service as soon as possible. Speck cannot be held responsible for any failure to deliver.

If a damaged or non-compliant product is delivered, the customer is advised to refuse the delivery. If the customer signs the carrier’s delivery receipt, they acknowledge having received the package in good condition.

For orders delivered to Metropolitan France totaling less than €100, shipping costs are the customer’s responsibility and vary depending on the selected shipping method. The delivery times indicated at the time of ordering are approximate and may vary depending on product availability, any issues encountered by the carrier, or weather conditions.

For orders to be delivered outside of Metropolitan France, the applicable shipping fees can be found at the following link: https://www.speck-sports.com/fr/page/4-livraison

If an item is delivered to a pickup location and returned to the sender after the pickup period has expired, a return fee of €4.99 will be deducted from the order refund.

For orders containing an item from the Spyder Outlet brand, delivery times are extended to 10 business days. If an order containing multiple items includes at least one Spyder Outlet item, the entire order will be shipped within 10 business days rather than according to the delivery times listed on the page: https://www.speck-sports.com/fr/page/4-livraison

7. Right of Withdrawal

In accordance with Articles L. 221-18 through L. 221-28 of the French Consumer Code, the customer has a right of withdrawal for 14 days starting the day after receipt of the item. If this period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.

8. Returns and Product Exchanges

The customer has 14 days after purchase to request a return and receive a refund. Return shipping costs are the responsibility of customers residing in Metropolitan France, up to €4.99. These costs will be deducted from the refund. If the customer uses a method other than the one provided by us, they will be responsible for the return shipping costs. In this case, Speck-Sports will not accept any return packages sent to a pickup location.

To make a return, the customer must log in to their account and click on “Request a Return.” A return label will then be provided. It must be affixed to the package, which must be dropped off at a Pick Up pickup location.

The customer will be refunded upon receipt of the return, which will be processed within 14 days after the return is processed at our facilities.

For customers residing outside mainland France, return shipping costs are their responsibility. They must return the product at their own expense to Speck-Sports’ mailing address, along with a photocopy of the paper invoice. Speck-Sports will not accept any packages sent to a pickup location.

The product must be returned in new condition, in its original packaging, labeled, unused, and complete. The customer must take the necessary precautions to ensure the product is not damaged during return shipping. The return packaging must not be taped to the original packaging, and the original packaging cannot be used as the shipping box. Speck reserves the right to refuse a refund or exchange if the product is damaged, whether due to the customer or improper packaging for the return.

Pursuant to Article L221-28 of the French Consumer Code, the following items cannot be returned:

- Items made to the customer’s specifications and personalized (e.g., skis with holes drilled, cut-to-size climbing skins, thermoformed boots, etc.)

- Goods that are likely to deteriorate or expire rapidly (e.g., food products)

The customer must also return any products received as part of a promotional offer.

9. After-Sales Service

Products sold by Speck are covered by the manufacturer’s warranty. This warranty is subject to normal use of the product. Speck will contact the manufacturer to ensure the issue is resolved as quickly as possible.

To be eligible for the product warranty, it is essential to keep the original purchase receipt.

To submit an after-sales service request, the customer must log in to the website and access their customer account. They must then click on “After-Sales Service Request.” This will take them to an after-sales service form.

The customer can also visit the following link: https://www.speck-sports.com/fr/content/44-demande-de-sav

The customer must provide several photos of the product, a photo of the serial number, and a photo of the purchase receipt. Upon receipt of the request, Speck will forward this information to the manufacturer, who will conduct an initial assessment. Speck will then contact the customer to provide details on the next steps in the process. If necessary, the defective product must be returned at Speck’s expense, and Speck will then forward the product to the manufacturer. Speck follows the brand’s policy guidelines when handling after-sales service requests.

10. Protection of Personal Data

Pursuant to Law 78-17 of January 6, 1978, on individual freedoms and the computer processing of data, the customer has the right to access the personal data they have provided to Speck and to have it corrected. The data collected by Speck is intended solely for internal use. The customer may at any time exercise their right to be forgotten by requesting the deletion of their data. The customer may unsubscribe from newsletters and other marketing communications at any time.

To exercise these rights, the customer may contact Speck at any time.

11. Warranties

Products sold by Speck are subject to the statutory warranty of conformity, in accordance with Articles L.217-3 through L.217-32 of the French Consumer Code. They are also protected by the law on latent defects, as provided for in Articles 1641 through 1649 of the Civil Code.

Under the statutory warranty of conformity, the customer has two years from the date of delivery to report a defect deemed to have existed at the time of delivery. The customer may then choose between replacement or repair of the product, at no cost.

12. Dispute Resolution

According to Article L.612-1 of the Consumer Code, in the event of a dispute, the customer may seek the assistance of a consumer mediator to reach an amicable resolution.

Consumer mediation is a process for the amicable resolution of disputes before legal action is considered. The solution proposed by the consumer mediator is not binding on the parties involved. However, before turning to the mediator, the consumer must first have attempted to resolve the dispute with the business.

The consumer mediator used by Speck is the CM2C (Center for Consumer Mediation by Judicial Conciliators). Customers can file a dispute at the following link: https://www.cm2c.net/declarer-un-litige.php