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Terms and Conditions of Sale
1. Purpose
These general terms and conditions of sale aim to define the legal relationship between the company "Speck-Sports" (hereinafter referred to as "Speck-Sports") and any adult individual or individual with parental authorization (hereinafter referred to as "the customer") who wishes to visit the website or make a purchase on the website www.speck-sports.com (hereinafter referred to as "the site").
Speck-Sports is a limited liability company (SARL) with a share capital of €15,244.90, with its registered office at 77b rue des Vosges 68620 Bitschwiller-lès-Thann FRANCE, and is engaged in the sale or rental of sports equipment. Speck-Sports is registered under the number SIRET 313 384 752 00017 at the Mulhouse Trade and Companies Register and under the intra-community VAT number FR04 313 384 752. The telephone contact number for Speck-Sports is 03 89 37 09 07, and the email address for contact is [email protected].
By placing an order, the customer acknowledges having read these general terms and conditions of sale and declares accepting them without reservation. The applicable general terms and conditions of sale are those in force on the website on the date of order confirmation by the customer. Speck-Sports is free to modify these general terms and conditions of sale at any time.
Any dispute between Speck-Sports and another party is subject to French law. In the absence of an amicable settlement with a consumer mediator, the dispute will be brought before the Mulhouse Commercial Court.
2. Offer
The products offered for sale by Speck-Sports are described textually and presented visually with the utmost accuracy. However, the products as illustrated by photographs may slightly differ from the products ordered.
Speck-Sports is free to modify or withdraw each product offered on the website. The offer is valid subject to the availability of stocks. However, the availability of products may depend on the updating of the store's inventory. Therefore, any confirmed order may contain an unavailable product. Speck-Sports undertakes to inform and refund the customer promptly in such cases.
3. Prices
The prices are displayed on the website in euros, British pounds, or Swiss francs, including all applicable taxes in France. Additional taxes may apply to the price depending on the delivery country of the product.
The prices in effect are those displayed in the shopping cart at the time of ordering. Speck-Sports reserves the right to modify its prices at any time and without notice. However, price changes can only apply to orders placed after the modification of those prices. We regularly perform maintenance operations on the website, and errors in pricing may occur. In such cases, the order cannot be honored, and we will contact you to cancel the order promptly.
The prices, including any promotional offers or discounts, are only valid for orders placed on the website.
Any order shipped outside of the European Union and overseas territories will be automatically invoiced without taxes, except for orders delivered to the United Kingdom.. Import procedures, customs duties, and any applicable taxes related to the delivery of an item outside of the European Union and in overseas territories are the responsibility of the customer and must be paid to the competent authorities of the delivery country. The customer is solely responsible for checking the import possibilities of the ordered products in accordance with the laws of the delivery country. Speck-Sports is not obliged to verify or inform the customer of applicable customs duties and taxes. To find out about them, Speck-Sports advises the customer to inquire with the competent authorities of their country. Please note that by ordering on the website, you are considered the official importer and are required to comply with all laws and regulations of the country where you will receive the goods. Cross-border deliveries may be subject to an opening and inspection procedure by customs authorities. In the case of goods returns, the payment of duties and taxes is also the responsibility of the customer.
4. Order
To place an order, the customer must be of legal age or have parental authorization. The order process is as follows:
Selection of items and adding them to the cart.
- Customer enters their personal information (name, first name, date of birth, shipping address, email address) or creates/connects to their customer account if applicable.
- Selection of the delivery method for the provided address (the choice of delivery method may vary depending on the product) and acceptance of the general terms and conditions of sale.
- Selection of the payment method from the options available to the customer (the choice of payment method may vary depending on the delivery country). If applicable, redirection to a secure payment system page.
- Confirmation of the order by Speck-Sports through the sending of an email and display on the website.
Order confirmation by the customer constitutes a commitment to pay. The contract is only considered effective after the email confirmation has been sent to the email address provided by the customer during the input of their personal information or account creation. The transfer of ownership of the product occurs once the full payment of the product price has been made. Speck-Sports reserves the right to refuse to fulfill an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is still ongoing.
5. Payment
Speck-Sports offers various secure payment methods for orders. When the customer is in the shopping cart, they can select a payment method immediately after entering the shipping information. Only payment methods compatible with the customer's delivery country are available. A list of secure payment methods can be accessed at the following link: https://www.speck-sports.com/en/content/5-secure-payment
The customer can securely pay for their purchase using instant bank transfer via Fintecture, which is approved by the Banque de France. This payment method is available only for customers residing in France, Spain, and Italy.
It is possible to pay for your purchase by credit card if your card is a Carte Bleue, Visa, or Mastercard. The total amount of the order will be debited from your card at the time of order confirmation. The transaction's security is guaranteed by Monetico Paiement, ensuring a secure payment process.
The customer can pay for their purchase by bank transfer from their bank account. This payment method is available for all countries except France, Spain, and Italy. Please note that depending on the processing time of the bank transfer, the order fulfillment may take longer. However, the order will be processed upon receipt of the complete transfer.
The customer can pay for their purchase through their PayPal account. This allows the customer to avoid sharing their banking details with Speck-Sports.
The customer can pay for their purchase through their Amazon account using Amazon Pay. This allows the customer to avoid sharing their banking details with Speck-Sports.
6. Delivery
After the order has been validated, the products will be delivered to the shipping address provided by the customer during the ordering process. In the event of an error in the delivery address, the customer must notify the customer service as soon as possible. Speck-Sports cannot be held responsible for any delivery impossibility resulting from incorrect address details.
If a product is delivered damaged or does not match the order, the customer is advised to refuse the delivery. If the customer signs the carrier's delivery receipt, it implies that they have received the package in good condition.
For orders delivered within mainland France with a total amount below €100, the customer is responsible for the delivery costs, which vary depending on the chosen delivery method. The delivery times indicated during the order are approximate and may vary depending on product availability, any issues encountered by the carrier, or weather conditions.
For orders to be delivered outside mainland France, the applicable delivery costs can be found at the following link: https://www.speck-sports.com/fr/content/17-transport
7. Right of Withdrawal
In accordance with articles L. 221-18 to L. 221-28 of the French Consumer Code, the customer has a right of withdrawal for a period of 14 days from the day following the receipt of the goods. If this period expires on a Saturday, Sunday, or public holiday, it is extended until the next business day.
8. Returns and Product Exchange
The customer has a period of 14 days from the date of purchase to request a return and obtain a refund. Return shipping costs are free for customers located in mainland France. If the customer chooses to use a different shipping method than the one provided by us, the return shipping costs will be at their expense.
To initiate a return, the customer should log into their customer account, click on "Request Return," and a return label will be provided. The label should be affixed to the package, which can then be dropped off at a designated Pick Up point.
The customer will have the option to choose between an exchange or a refund. In the case of a refund, it will be processed within 14 days after the return has been processed at our premises.
The product must be returned in new condition, in its original packaging, labeled, unused, and complete. The customer should take necessary measures to ensure that the product is not damaged during the return shipping. The return packaging should not be taped directly onto the original product packaging, and the original packaging cannot be used as the shipping carton. Speck-Sports reserves the right to refuse a refund or exchange if the product is damaged due to improper handling by the customer or inadequate packaging during the return.
According to Article L221-28 of the French Consumer Code, the following items cannot be returned:
- Goods that are made to the customer's specifications or clearly personalized (e.g., custom-drilled skis, custom-cut climbing skins, thermoformed shoes, etc.)
- Goods that are liable to deteriorate or expire rapidly (e.g., perishable food items)
The customer is also required to return any products received as part of a promotional offer or special promotion.
9. Customer Support
The products sold by Speck-Sports are covered by the manufacturer's warranty. This warranty is subject to normal use of the product. Speck-Sports will intervene with the manufacturer to ensure that any issues are addressed as quickly as possible.
To benefit from the product warranty, it is essential to keep the purchase invoice.
To submit a customer support request, the client should log into their customer account on the website. They can then click on "Customer Support" or "After-Sales Service" and access a customer support form.
Alternatively, the client can visit the following link: https://www.speck-sports.com/en/content/44-service-request
The client will need to provide several photos of the product, a photo of the serial number, and a photo of the purchase invoice. Upon receiving the request, Speck-Sports will forward these elements to the brand, who will conduct an initial diagnosis. Speck-Sports will then provide the client with further details regarding the progress of the request. If necessary, the defective product will need to be returned at the expense of Speck-Sports, who will then forward it to the manufacturer. Speck-Sports follows the instructions of the brand's warranty policy in case of a customer support request.
10. Protection of personal data
In accordance with the law "Loi 78-17 du 6 janvier 1978 relative aux libertés individuelles et au traitement informatique des données," the customer has the right to access and rectify any personal data they have provided to Speck-Sports. The data collected by Speck-Sports is strictly for internal use. The customer can request the deletion of their data at any time, exercising their right to be forgotten. The customer can also unsubscribe from newsletters and other marketing communications at any time.
To exercise these rights, the customer can contact Speck-Sports at any time.
11. Guarantees
The products sold by Speck-Sports are subject to the legal warranty of conformity, as provided by articles L.217-3 to L.217-32 of the French Consumer Code. They are also protected by the law regarding hidden defects, as specified by articles 1641 to 1649 of the French Civil Code.
In the case of the legal warranty of conformity, the customer has 2 years from the date of delivery to report any defect that is presumed to have existed at the time of delivery. The customer has the choice between having the product replaced or repaired, free of charge.
12. Dispute resolution
According to Article L.612-1 of the French Consumer Code, in the event of a dispute, the customer can seek the assistance of a consumer mediator for an amicable resolution.
Consumer mediation is a process of amicably resolving disputes before considering legal action. The solution proposed by the consumer mediator is not binding on the parties involved. However, before resorting to mediation, the consumer must have attempted to resolve the conflict directly with the company.
The consumer mediator used by Speck-Sports is CM2C (Centre de la Médiation de la Consommation de Conciliateurs de Justice). The customer can declare a dispute using the following link: https://www.cm2c.net/declarer-un-litige.php
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