General terms and conditions of sale
77B Rue des Vosges
68620 BITSCHWILLER LES THANN
SIRET NUMBER: 313 384 752 00017
Intracommunity VAT No.: FR 04 313 384 752
SARL with a capital of 15.244.90 EUR
Tel: 03 89 89 37 37 09 07 07
Fax: 03 89 89 37 37 39 05
E-mail: [email protected]
At the time of ordering, the customer acknowledges having read the general terms and conditions of sale set out below and declares to accept them without reservation.
Our offers are valid within the limits of available stocks.
The offer extends to metropolitan France, Corsica.
Any order validated by the customer implies the agreement of this customer to all the general conditions of sale displayed on the site.
Terms and conditions
You can order by:
Telephone: 03 89 89 37 37 09 07
Fax 03 89 89 37 37 39 05 05
Mail: SPECK-SPORTS, 77b rue des Vosges, 68620 Bitschwiller les Thann, France
The price indicated on the product sheet at the time of ordering corresponds to the invoicing price including VAT. Keep this invoice for future service follow-up.
Speck-sports reserves the right to change its prices at any time without notice. The products will be invoiced to the Purchaser on the basis of the prices recorded at the time of validation of the order. We regularly carry out maintenance operations on our Site. This can lead to price errors. In this case, the order cannot be honoured and we will contact you to cancel your order as soon as possible.
Order registration / payment method
Your order is recorded as soon as it is paid for.
For payments by cheque, please refer to the corresponding section.
We have 3D Secure which is a secure payment protocol on the Internet. It is used to limit the risk of Internet fraud related to identity theft attempts.
Any order validated by the consumer, implies an irrevocable acceptance
general terms and conditions of sales which cannot be questioned.
Payment by credit card
We accept Visa, MasterCard and Carte Bleue cards.
Select your card type and specify:
-Your credit card number
-The validity date
-The visual cryptogram that corresponds to the last 3 digits on the back of your card.
Secure payment by credit card.
In order to guarantee the protection of your data, you will be asked for a 3D Secure validation code (depending on your bank: date of birth, code sent to your phone, unique code...)
Payment in 3X free of charge
From 100 €, you have the possibility to pay in 3 instalments with your credit card, without any proof or other procedure. (except for the brands Jott, Parajumpers, UGG)
After adding your products to the shopping cart, when choosing the payment method, click on : CB 3X FREE OF CHARGE. You will be able to see the details of the monthly payment amounts
The due dates are automatically withdrawn.
The first monthly payment is debited to your bank account when your order is validated. The other two withdrawals will be made on an anniversary date (2nd due date taken 30 days after the order and last due date 60 days after the order).
In the event that your credit card expires before the third payment due date in three instalments, your payment will be refused and the order cancelled. In the event of non-payment, the amount requested for recovery is equal to the full amount of the remaining amount due and recovery costs are also to be expected.
Payment by Bank Transfer
The account details to make your transfer will be provided in the order confirmation by email.
You will need to specify your order number when making the transfer.
Orders paid by bank transfer will be effective as soon as they are displayed on our account.
Attention, if we do not receive your payment within 8 days, the order will be cancelled."
Payment by cheque
We do not accept payment by cheque.
Default of payment
SPECK-SPORTS reserves the right to refuse to make a delivery or to honour an order from a consumer who has not fully or partially settled a previous order or with whom a payment dispute is pending.
The products offered on speck-sports.com are available, for the most part, in our warehouses.
We have selected for you, from the largest manufacturers, the models that offer the best quality/price ratio; for the most part they are seasonal products whose stock cannot be renewed.
If the product offered on the site was out of stock, we will contact you to inform you, propose a new delivery time or an equivalent replacement product, you will also have the possibility to request the cancellation and refund of your order.
Terms of delivery Metropolitan France
Our delivery time is 48 hours, after validation of the order.
Orders received before 12pm are processed the same day and orders received after 12pm are shipped the next day.
The announced delivery time is based on the date of shipment of the goods.
Saturdays, Sundays and public holidays are to be added to the initial delivery time.
An order and delivery follow-up is available on the website.
For all deliveries outside metropolitan France, it takes between 3 and 6 working days.
As the departments of Alsace and Moselle benefit from a specific regime, two additional public holidays are allocated to Alsatians and Mosellans.
The additional days are as follows: December 26th and Good Friday. They are therefore not considered as working days.
Control of packages upon receipt
When you receive your package, it is imperative to check the general condition of the package.
If the products were damaged, we advise you to refuse delivery, we will send you a new replacement product.
-GLS Delivery in 48/72h from Monday to Friday (time not guaranteed) for Metropolitan France,
- for corsica, allow 5 to 6 working days,
- for Switzerland, allow 5 to 7 working days,
- for foreign countries, please allow 5 to 6 working days.
-Colissimo Delivery in 48/72h from Monday to Saturday (time not guaranteed) for Metropolitan France.
- for corsica, allow 5 to 6 working days,
- for Switzerland, allow 5 to 7 working days,
- for foreign countries, please allow 5 to 6 working days.
Colissimo home delivery: Monday to Saturday, passage approximately 72 hours (working days) after the date of shipment. (Package delivered against signature. If absent, notice of passage and pick-up at the post office).
Colissimo and GLS, delivery to the merchant: A network of local merchants with custody of parcels for 10 working days and signature for parcels.
Colissimo, delivery in post offices: 10,000 post offices offered with parcel guards for 10 working days.
ATTENTION: we cannot deliver the following destinations:
Great Britain: Isle of Jersey, Isle of Guernsey, Isle of Man
Switzerland: Büsingen, CERN
Spain: Canary Islands, Ceuta, Melilla
Italy: Campione d'Italia, Livigno, San Marino, Vatican
-Chronopost Express delivery in 24 hours except weekends and public holidays only in metropolitan France, and for orders placed before 12pm.
(Attention: order placed Thursday after 12pm will be delivered Monday)
The shipping costs for an express delivery are 15.00EUR
Chronopost, delivery to the merchant: A network of local merchants with custody of parcels for 8 working days and signature for parcels.
Shipping and sale of products for export
Any order shipped outside the European Union and DOM-TOM will be automatically invoiced excluding tax. Import formalities, customs duties and possible taxes, related to the delivery of an item outside the European Union and in the French overseas departments and territories, are at the expense and under the exclusive responsibility of the Purchaser. They must be paid to the competent authorities of the country of delivery. The Purchaser is solely responsible for verifying the import possibilities of the products ordered with regard to the law of the country of delivery. Speck-sports is not required to verify and inform the Purchaser of any applicable customs duties and taxes. To find out about them, Speck-sports advises the Purchaser to check with the competent authorities in his country. Please note that by ordering from the Site, you are considered the official importer and must comply with all laws and regulations of the country where you will receive the merchandise. Cross-border supplies may be subject to an opening and inspection procedure by the customs authorities.
Delivery by carrier
Delivery by carrier implies that the recipient is present to receive the package. If this is not possible, do not hesitate to give us a business address, that of a friend or neighbour who may be there at the time of delivery.
As soon as your order is shipped, we send you an email with a link to track the delivery of your package. All you have to do is click on this link to follow the delivery of your order in real time.
This parcel tracking number is also accessible from your customer account via the "my orders" tab
If you are absent when your package is delivered, the delivery person must leave you a delivery notice specifying the date on which he plans to deliver your package again or, if not, indicating where he left it (neighbour, parcel relay, carrier's depot, post office, etc.) so that you can pick it up.
You can check where your package is located with your tracking number. If you notice an anomaly, do not hesitate to contact our customer service.
Make sure that your package has not been left with a neighbour or the caretaker and that you have not received any information from the delivery person (transit advice, SMS, etc.). If this is not the case, please contact customer service as soon as possible.
Your package has been returned to us? This is certainly due to an impossibility of delivery due to the absence of the recipient or an unresolved address problem.
Please contact customer service to provide us with all the necessary information for the re-delivery of your package (change or additional address).
After-sales service guarantee
The products we sell are manufactured by major brands renowned for their reliability.
As such, they benefit from a manufacturer's warranty in addition to the legal warranty against hidden defects.
This guarantee is subject to normal use of the product, we will contact the manufacturer to ensure that your problem is treated as quickly as possible and with the best care.
To be able to benefit from the product warranty, it is essential to keep the purchase invoice for the product.
Please find below the procedure for a possible assumption of responsibility under the contractual guarantee by our after-sales service:
1 - We ask you to send one or more photos of the defect and a precise description of the problem by email to the address [email protected] Please specify your order number.
2 - We will send you by email a return slip from La Poste to print and stick on the package. The return costs will be at our charge (after agreement of the customer service).
3 You will send us the clean product with a copy of the purchase invoice.
4 - You will drop off the package at the nearest post office.
5 Upon receipt of your package, we will forward all this to the brand.
6 The brand evaluates the product for possible after-sales service. This ensures that the defect does not result from abnormal use of the product.
7 Speck-sports informs you that the decision taken by the brand. Speck-sports follows the brand policy in the case of after-sales service. If the brand repairs or exchanges the product, we will send it back and if the brand sends us a credit note, we will give you a refund.
For information, the treatment time of a after-sales service is 4 to 8 weeks.
SPECK-SPORTS shall not be held liable for any damage to the equipment resulting from insufficient packaging. It is strongly recommended to overwrap the returned products with bubble wrap and attach a copy of the purchase invoice.
Goods returned incomplete, damaged, damaged or soiled by the customer will not be taken back, and will be returned at the customer's expense.
Products returned postage due will be systematically refused.
After intervention by the after-sales service, the return of goods to the customer is at our expense.
If it is found that the returned equipment has not been the subject of a return authorization and/or that there is no defect under the warranty, it will be returned to the customer postage due.
Damage due to impact is not covered by the manufacturer's warranty (ski edges, ripped snowboard, poles broken in 2).
Attention, the following items will not be taken back or exchanged:
- products customized or made to specifications requested by the Purchaser. Drilled and mounted skis, seal skins cut to the size of the consumer's equipment, thermoformed boots
Withdrawal / return terms and conditions
In accordance with the legislation in force on distance selling, you benefit from a withdrawal period of 14 days from the date of receipt of the package, in which case your payment will be refunded or the product will be exchanged with you. Products must be returned in their original packaging and in perfect condition.
The return costs remain at your expense.
When the 14-day period expires on a Saturday, Sunday or public holiday or non-working day, it is extended until the next working day.
The right of withdrawal may not be exercised for contracts for the supply of goods made to consumer specifications or clearly personalised (Articles 121-20-2). This article is valid for bindings delivered mounted on skis at the customer's request. The assembly of the bindings is customized to the customer's shoe size.
Free return and exchange
We offer you the return shipping costs for exchange and refund only from metropolitan France.
Conditions for free returns:
You must make your request within 14 days of your purchase. Only free return from France.
The request must be made by email to [email protected] Once your return/exchange request has been accepted, we will send you by email a return form to stick on your package and deposit in a Pick up relay. SEARCH FOR A PICKUP RELAY
It is imperative to provide a copy of your invoice and indicate your choice of refund or exchange. In the case of a refund, you will be refunded within 14 days of the return of the package.
The free return or exchange is limited to one return per order.
Are not taken back or exchanged: personalized products or products made according to the specifications requested by the buyer. Drilled and mounted skis, seal skins cut to the size of the consumer's equipment, thermoformed boots..., foodstuffs.
Attention, if you use any other means of return than the one provided by us, the costs will remain at your expense.
In accordance with the law 78-17 of 6 January 1978 relating to personal freedoms and data processing, you have a right of access to the computer data you have provided us with and the possibility of having them rectified. This information is for internal use only within SPECK-SPORTS.
Loyalty points are only valid one year after the purchase date of the items that generated them. They are transformed into a voucher in the form of a discount code.