Packages are shipped by our logistic department, from Monday to Friday. For the orders placed before noon, the parcel will be shipped the same day. Otherwise, the next day.

Every shipping are done with a tracking number.

Delivery times could be extended in comparison with the specified delivery times in the following cases : non-working days, exceptional outage of the carriers, customs formalities, potential delays due to the customs formalities.

Return and exanges:

You have the right to retract you of the present contract without giving any reason in a period of fourteen days. The withdrawal period expires fourteen days after the day when yourself, or a third party other than the carrier and indicated by you, takes physically possession of the good.

To exercise the Right of withdrawal, you must notify us by mail at [email protected] your decision of retractation of the present contract.

You will have to return the goods to:

77b rue des vosges
68620 Bitschwiller les Thann

You will have to take over the shipping costs for the return of the good.

Your responsibility is engaged only towards the depreciation of the good resulting from manipulation others than the necessary ones to establish the nature, the characteristics and the proper functioning of this good.

Condition of the returned products:

Products must be returned in perfect condition, for reselling in like-new condition, in their original packaging. Every product that may have, furthermore, traces of use or slightest bumps, will not be neither taken up nor exchanged.  

Exception to the Right of withdrawal:

The following products will not be either taken up nor exchanged :

  • Supply of goods contracts, which have been unsealed by the customer, after receipt and that cannot be returned.
  • Food products, solar products, cleaning products, for reasons of hygiene and health protection.
  • The Personal Protective Equipment, as protection helmets (ski, rock climbing, …) rock climbing equipment (hooks, ropes, harnesses, lanyards, descenders, blockers, pulleys, straps, belts, ice screws, …), and so on.
  • Personalized products or specifically made for the customer : drilled and assembled skis, tailored climbing skins for ski touring, thermoformed shoes, ...

In case of retraction from you of the present contract, we will reimburse you all the payments received from you.

Return operation and free exchange:

In order to facilitate your choice concerning a type or a size, we propose you the free returns and exchanges in metropolitan France.

For every return and/or exchange, a demand must be sent by e-mail at [email protected]

Once the return/exchange is accepted, we will send you a return voucher to stick on the package. You will just have to drop it in a Pick’up Relay.

Delivery rates in France :

Carrier Delivery time < 70€ From 70€ to 99€ >99€
Colissimo 48h 5,00 € 5,00 € Free
Colissimo Pick’up 48h 5,00 € Free Free
Gls Relay 48h 5,00 € 5,00 € Free
DPD 48h 5,00 € 5,00 € Free
Chronopost Relais 24h 10,00 € 10,00 € Free
Chronopost Domicile 24h 10,00 € 10,00 € 10,00 €

Other countries :

Delivery time : 4 to 6 days

Country <99€ >99€
Belgium 6,00 € Free

<200€ >200€
Germany, Luxembourg, The Netherlands, Austria, Espagne, Italy 9,00 € Free
UK, Croatia, Denmark, Estonia, Hungary, Ireland, Latvia, Poland, Portugal, Czech Republic, Slovakia, Slovenia, Sweden 20,00 € 20,00 €
Greece, Finland, Bulgaria, Romania 30,00 € 30,00 €

< 300€ >300€
Switzerland 20,00 € Free
Norway 30,00 € 30,00 €